Privacy Policy

Last updated: January 28, 2025

1. Introduction

FitHub CRM (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our studio management software service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business name
Member Data: Member names, contact information, health data, membership details
Staff Data: Staff names, roles, contact information, certifications
Financial Data: Payment information, transaction history, billing details
Communication Data: Messages, emails, and other communications within the platform

2.2 Information Collected Automatically

Usage Data: Features used, pages visited, time spent on the platform
Device Information: IP address, browser type, operating system
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our Service
Managing your account and subscriptions
Processing payments and sending invoices
Sending important updates and notifications
Providing customer support
Improving our Service through analytics
Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following situations:

With Your Consent: When you explicitly agree to share information
Service Providers: With trusted third-party services that help us operate (e.g., payment processors, cloud hosting)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication
Regular backups with secure storage
Compliance with industry standards

6. Data Retention

We retain your data for as long as your account is active
After account closure, we retain data for 90 days for recovery purposes
Some data may be retained longer for legal compliance
You can request data deletion at any time (subject to legal requirements)

7. Your Rights

You have the following rights regarding your data:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request your data in a portable format
Objection: Object to certain processing of your data
Withdrawal: Withdraw consent at any time

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data is primarily stored in data centers located in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Third-Party Services

We integrate with the following third-party services:

Google OAuth: For authentication (see Google's Privacy Policy)
Payment Processors: For handling payments securely
Cloud Infrastructure: For data storage and processing

11. Cookies Policy

We use cookies to:

Maintain your session and authentication
Remember your preferences
Analyze usage patterns to improve our Service

You can control cookies through your browser settings, but disabling them may affect functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new policy on this page
Updating the “Last updated” date
Sending an email notification for significant changes

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@fithubcrm.com
Address: Bangalore, Karnataka, India
Phone: +91 (available on website)

14. Compliance

We comply with applicable data protection laws including:

Information Technology Act, 2000 (India)
Information Technology (Reasonable Security Practices) Rules, 2011
Personal Data Protection Bill (when enacted)